Billing metrics track how effectively the firm is capturing and realizing revenue. From time capture through collection, Firm Insights provides visibility into billing health and identifies opportunities to improve cash flow and realization.

1. Time Capture Rate

• Percentage of all performed work that is captured as billable time
• Automatic time capture (Background Billables™): Recovered 8–12% in previously unbilled time
• Manual time entry capture: Time captured by attorney initiative

2. Billing Narrative Quality

• Percentage of time entries with complete, professional narratives
• Percentage of time entries with inadequate narratives requiring attorney revision before invoicing

3. Write-Off Reduction

• Write-off percentage: Percentage of time entries not billed due to various reasons
• Trends in write-off percentage over time
• Reasons for write-offs (over-service, rate adjustments, client disputes)

1. Invoice Approval Rate

• First-pass approval rate: Percentage of invoices approved by client without revision
• Average invoice approval timeline: Days from submission to approval
• Improvement with Evidence Packs: Firms see 25–35% improvement in first-pass approvals when showing proof of work performed

2. Days-to-Cash

• Average days from invoice date to payment receipt
• Payment trend analysis
• Improvement with Sque: Firms achieve 7–12 day reduction in days-to-cash

3. Collection Rate

• Percentage of invoiced amounts ultimately collected
• Aging of outstanding invoices
• Follow-up procedures for past-due invoices

Firm Insights provides benchmarking against firm targets:

• Budget vs. Actual: Comparison of matter spending against matter budget
• Realization vs. Standard Rates: Comparison of actual rates achieved vs. standard rate card
• Utilization vs. Targets: Comparison of actual utilization vs. firm targets